Terms & Conditions

1. Introduction

Welcome to the terms and conditions ("Terms") for our gold-plated imitation jewellery company, Bridhi (referred to as "Bridhi," "we," "us," or "our" in these Terms). These Terms govern your use of our website at www.bridhi.in (the "Website/App"), as well as your purchase of products from us. By using our Website/App or purchasing products from us, you agree to these Terms, including our Privacy Policy. Please read these Terms and our Privacy Policy carefully before using our Website/App or making a purchase. If you do not agree to these Terms, please do not use our Website/App or purchase products from us. We may update these Terms from time to time, so please check this page regularly to review any changes. Your continued use of our Website/App or purchase of products from us after any changes to these Terms will constitute your acceptance of the revised Terms. Our luxury jewellery and gold-plated imitation jewellery is designed to provide you with high-quality jewellery at affordable prices. We take pride in our products and our customer service, and we strive to provide you with an excellent shopping experience. If you have any questions or concerns about these Terms, please contact us at support@bridhi.in.

2. Products

Our products are gold-plated imitation jewellery that is designed to resemble real jewellery. We do our best to ensure that the images and descriptions of our products are accurate, but they may not always be entirely representative of the product you receive due to variations in the manufacturing process.

3. Orders

To place an order with Bridhi, you must have a valid payment method. All orders are subject to acceptance and availability.
When you place an order with us, you will receive an email confirmation of your order. This confirmation does not constitute our acceptance of your order; rather, it is a confirmation that we have received your order.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud or misuse of promotional offers.
If we are unable to fulfill your order for any reason, we will notify you as soon as possible and issue a full refund for any payment you have made.
Prices for our products are listed on our Website/App and are subject to change without notice. We make every effort to ensure that the prices listed on our Website/App are accurate, but errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling your order. If we are unable to contact you, we will treat the order as canceled.

All payments made through our Website/App are processed securely through our payment gateway partner. We accept payment via all major credit and debit cards, as well as digital wallets and other payment methods as available on our Website.

Once your order has been shipped, we will send you an email notification with the shipping details and tracking information, if available. We strive to process and ship all orders as quickly as possible, but please note that delivery times may vary depending on your location and the shipping method selected at checkout.
If you have any questions or concerns about your order, please contact us at support@bridhi.in and we will do our best to assist you.

4. Payment

We accept various payment methods, including credit and debit cards. Payment is required at the time of placing your order. Prices on our website are listed in the currency of your country and include any applicable taxes.

5. Delivery

We aim to deliver your products to you as quickly as possible, but delivery times may vary depending on your location and other factors. We will do our best to notify you of any delays or issues with your delivery.

6. Guarantee

We provide a guarantee for repolish for the jewellery from date of the purchase, for six months. This includes for entire catalogue as well as products on sale. The guarantee is applicable for the jewellery purchased through www.bridhi.in. The guarantee doesn't include the repolish for products modified, misused, product wear and tear and negligence from the buyer's side. Know more about guarantee, visit our Guarantee Policy page.

7. Sales Policy

All sales are final, and we do not accept returns for change of mind. We will only accept returns or exchanges for products that are defective or damaged.

8. Returns and Refunds

We want you to be satisfied with your purchase, so we offer a 3 days return policy from the date you receive your order. If you wish to return your product, it must be in its original condition and packaging, and you will be responsible for the cost of return shipping. We will issue a refund once we have received and inspected the returned product. Know more, visit our Return¹ & Refund² page.

9. Intellectual Property

The content on our website/app, including images and text, is our property and may not be used or reproduced without our expressed written consent.

10. Liability

We are not liable for any damages or losses that arise from your use of our website/app or products, except where it is required by law.

11. Privacy

We take your privacy seriously and will only use your personal information to process your order and improve our services. We will not share your information with third parties unless required by law.

12. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website/app, and your continued use of our website/app and purchase of our products will constitute your acceptance of the updated terms and conditions.

13. Collection of Personally Identifiable Information and Other Information

When you place an order or register for an account on our website/app, we may collect the following personally identifiable information from you:
i) Contact Information: This includes your name, email address, phone number, and mailing address.
ii) Payment Information: This includes your credit card or other payment information that is necessary to complete a transaction.
iii) Other Information: This includes your age, gender, and other demographic information that you may choose to provide to us.

We may also collect non-personally identifiable information, such as your IP address, browser type, and operating system, as well as information about your browsing history, search queries, and other website usage data. We may collect this information through cookies, web beacons, and other tracking technologies.

We use this information to improve your experience on our website/app, to process your orders, and to communicate with you about our products and services. Specifically, we may use your personally identifiable information for the following purposes:
i) To process your orders and transactions: We use your contact and payment information to process your orders and transactions, including to verify your identity and to prevent fraud.
ii) To communicate with you: We use your contact information to send you order confirmations, shipping notifications, and other communications related to your orders.
iii) To provide customer support: We use your information to provide customer support and to resolve any issues you may have with our products or services.
iv) To improve our products and services: We use your information to improve our products and services, to personalize your experience on our website, and to understand how our customers use our website/app.
v) To send you promotional offers and updates: We use your contact information to send you promotional offers, discounts, and updates about our products and services.

We may also use non-personally identifiable information to analyze trends and user behavior, to improve our website/app's performance, and to personalize your experience on our website/app.

Please note that we take the privacy and security of your information seriously and we have implemented measures to protect your data from unauthorized access or use. By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy. If you do not wish to provide your personal information, you may choose not to use our website/app or to make a purchase.

14. Use of Demographic / Profile Data / Your Information

We may use your personally identifiable information to improve our products and services, provide customer support, and send you promotional offers and updates about our products. We may also use your non-personally identifiable information for market research and statistical analysis.

In addition to the purposes outlined in the previous section, we may also use your personally identifiable information and non-personally identifiable information for the following purposes:
i) To customize your experience: We may use your personal information to customize your experience on our website/app, such as displaying content and products that are more relevant to you based on your previous purchases or browsing history.
ii) To improve our products and services: We may use your personal and non-personal information to analyze trends and user behavior to improve our products and services, such as by identifying popular products and optimizing our website/app's performance.
iii) To process payments: We may use your personal information to process your payment and to prevent fraudulent transactions.
iv) To provide customer support: We may use your personal information to respond to your inquiries and provide customer support, such as by resolving issues with your orders.
v) To send promotional offers and updates: We may use your personal information to send you promotional offers and updates about our products, such as discounts, new arrivals, and sales.
vi) To comply with legal obligations: We may use your personal information to comply with legal obligations, such as by responding to subpoenas or court orders, or by cooperating with law enforcement agencies.

We may also use non-personally identifiable information for market research and statistical analysis. This information is used to understand our customers' demographics, interests, and preferences to improve our products and services and provide a better customer experience.

Please note that we may also use cookies and other tracking technologies to collect your personal and non-personal information. By using our website/app, you consent to our use of these technologies as outlined in our Privacy Policy. If you do not wish to accept cookies, you may disable them in your browser settings, although this may limit some of our website's functionalities.

15. Sharing of Personal Information

We do not share your personally identifiable information with third parties unless required by law. We may share your non-personally identifiable information with our partners and advertisers for marketing and advertising purposes.

16. Links to Other Sites

Our website/app may contain links to third-party websites. We are not responsible for the privacy policies or practices of these websites and encourage you to read their policies before providing any personal information.

17. Security Precautions

We take reasonable precautions to protect your personally identifiable information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of your information, and you provide it at your own risk.

18. Choice/Opt-Out

If you no longer wish to receive promotional offers or updates from us, you may opt-out by clicking the "unsubscribe" link at the bottom of our emails or contacting us directly.

19. Advertisements on www.bridhi.in

We may display advertisements from third-party advertisers on our website/app. These advertisers may use cookies and other tracking technologies to collect information about your browsing behavior.

20. Your Consent

By using our Website/App or purchasing products from us, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy. We will only use your personal information in accordance with our Privacy Policy and these Terms.

We may ask for your consent to use your personal information for certain purposes, such as marketing or research. You have the right to withdraw your consent at any time by contacting us at support@bridhi.in.

Please note that withdrawing your consent may affect your ability to use certain features of our Website/App or purchase products from us. If you withdraw your consent, we will stop using your personal information for the purpose for which you withdrew your consent, but we may still use your personal information for other purposes as described in our Privacy Policy and these Terms.

If you provide us with personal information about another person, such as a gift recipient, you confirm that you have obtained their consent to provide us with their personal information and for us to use their personal information in accordance with our Privacy Policy and these Terms.
By using our Website/App, you represent and warrant that you are legally capable of entering into binding contracts and that the information you provide to us is accurate, complete, and not misleading. If you are purchasing products on behalf of a business or other organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Thank you for choosing Bridhi, and we hope you enjoy shopping with us! If you have any questions about these terms and conditions, please contact us at support@bridhi.in before placing your order.